[tgrass]

Many of the complaints could be resolved with more transparency on Facebook's part. The frustrations seem to be generally focused on managing communication: incoming and outgoing, an issue of curation.

The problem is, despite Facebook having many tools to calibrate one's communications, Facebook is still a blackbox. We click the appropriate Account Settings radio button and like the good scientists we are, wait to see what happens. The fact of the matter is, we are pulling a lever and hoping it is attached to some mechanism on the other side.

The same is true of Google and SEO.

Odd that obfuscation is the hallmark of our internet experiences.