[cbanek]

As someone who worked for MSFT a long time ago, I feel like Microsoft picks the right technologies and pumps huge sums of money into it but their understanding of use cases and UX is really poor (compare to say, Apple, who REALLY understands UX). The more PMs there are the muddier the waters are on actually using things. You end up with something like Office, that has so many options and whizbangs that people struggle to use the basic stuff. And just look at them talking about taking away the Control Panel, which I think was only aborted by how bad the reception was.