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by MaximilianKohlr 633 days ago
>developers and product owners like you are continuing to drive the problem by insisting that "No, it's the users who are wrong!".

This makes no sense. I'm the problem for responding to people who signed up for something?

>I am telling you that users hitting report spam on emails (yours, or others) that they don't want to see are not abusing the button. They are sending a signal that they don't want to see (or receive) those emails anymore. They are using the user interface of their client to control their user experience because they have decided that your workflow (or others workflows) to stop receiving the messages is more annoying than hitting that button. It's not a user problem, it's an ecosystem problem

The email providers need to account for that and not send emails to spam because less than half of 1% of users mark them as spam. Email providers are already taking steps (unsubscribe header) to make things easier. And as I saId, I've done everything in my power to do so as well.

>you are still attacking or insulting not only your users, but also all of the people who may have or will receive unsolicited email address from a service adjacent (in a shared cloud service sense) to yours.

I don't see how.

This doesn't appear to be useful to continue if you're insisting there are no differences between types of emails.