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by varunjain99 628 days ago
Do you have any stats / benchmarks of how often it answers a question correctly that's present in the customer's documentation?
1 comments

We measure the opposite now - % of questions where the bot was not able to find documentation to answer and it doesn't exist. This powers our insights reporting. We generally don't hear complaints about false positives here (i.e., cases where there were docs), so anecdotally, I'd guess 95%+ else our reporting wouldn't be very useful.