[dartos]

people also use jira as a support ticket system. Sprint planning system. Kanban system. I’ve seen it set up so that it can track work across kanban teams and scrum teams.

Jira has deep integration with bitbucket, confluence, and GitHub.

It can manage your CI pipelines as well.

Jira is an anything app with a bend towards project management. Setting up jira workflows is a whole career.

Source: I worked at Atlassian for 5 years and they use jira as the backbone for _everything_. It all flows into jira.

[refulgentis]

people also use email as a support ticket system. Sprint planning system. Kanban system. I’ve seen it set up so that it can track work across kanban teams and scrum teams.

Email has deep integration with bitbucket, confluence, and GitHub.

Email can manage your CI pipelines as well.

Email is an anything app with a bend towards project management. Setting up email workflows is a whole career.

Source: I worked at Google for years and they use email as the backbone for _everything_. It all flows into email

[dartos]

…okay?

I mean email isn’t an app, it’s a handful of protocols, but… sure

[threeseed]

a) Support tickets, sprint planning, kanban etc are all part of project management.

b) It can't manage your pipelines. It can visualise deployments and link them to work but you still need some sort of CI/CD tool like Bitbucket, Github etc.

c) It is not an anything app. I can't use it as a wiki, CRM, database, calendar etc.

[dartos]

A) yes

B) it can manage pipelines through those services. Each card change would kick off pipelines whose status updates would cause jira to further change cards potentially kicking off more ci/cd steps.

C) you absolutely can use it as a database, calendar, and a wiki.

It has an api and can store data. You can query cards by label, search by content, and extract structured information from them.

Nested and linked cards provide the tools needed to build wikis.

I’m not 100% sure what the difference between CRMs and support ticketing system are, but Jira instances have been used as support ticketing systems in order to give devs view into what customers want.

It’s not the best at any of those things, but those are all doable (and are being done) with jira.

[llamaLord]

Yeah but saying Jira is like Notion makes fundamentally no sense when Confluence is sitting like... Right there...

[ethbr1]

Sssh. You'll remind the Jira feature team that Confluence exists!

[dartos]

Yeah… that’s Atlassian for you. Why sell just Jira when you can sell jira, confluence, bitbucket, opsgenie, and atlas as part of the Atlassian cloud platform.

This is the company that (already having owned jira) bought trello and did nothing with it for 5 years.

[llamaLord]

Hey!!! We let you put a picture of your cat as the background for your board...