[MartinCron]

So much of the software work I've done is around getting computers to do the things that computers are good at. My response to the "what would Peggy do?" question is always "something that only Peggy can do"

Automation doesn't have to be about reducing staffing costs, firing people, or hiring fewer people, it can be about getting more and better output from the humans on your team. Humans are great, and are wasted by reading passwords over the phone.