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by closeparen 634 days ago
It defeats the purpose of LLM as personal expert on arbitrary topics. But the ability to do even a mediocre job with easy unstructured-data tasks at scale is incredibly valuable. Businesses like my employer pay hundreds of professionals to run business process outsourcing sites where thousands of contractors repeatedly answer questions like "does this support contact contain a complaint about X issue?" And there are months-long lead teams to develop training about new types of questions, or to hire and allocate headcount for new workloads. We frequently conclude it's not worth it.