[bob_kelso]

Your analogy makes no sense. Netflix isn't 'not serving "blacks"': Def people are allowed to use Netflix all the same as other people, but as they can't hear what is said their experience is arguably worse than other peoples, but that is not Netflix's fault.

[sp332]

Did you read the comment I replied to? My point is that "complaining to management" will never work, which is why we have laws and regulations.

[bob_kelso]

Yes I read it and I was trying to point out why I thought you were wrong in using racial segregation as a metaphor.

It is a totally different thing to deny someone service based on factors they cannot control as skin-color or disabilities, than to not extend your service to take every group in the world into account.

If i develop a service that is useful to a lot of people, I shouldn't be punished for not taking into account every possible user.

I am not saying that deaf people don't deserve to be able to watch movies on Netflix, but I think that Netflix should be encouraged through grants etc. to make the site more useful for people with disabilities instead of forced.

[sp332]

As a society, we have decided to extend services to people even when it doesn't make economic sense, or is a pain, or slows down or economy as a whole, etc. Like building ramps, or reserving parking spots. Or putting captions on movies.