It is literally false. The original tickets are nowhere close to that expensive and they do a lottery system with more verification now so that more fans get the tickets. I'm not defending Ticketmaster (they are awful and should be regulated), but original tickets just don't cost that much. Have you ever purchased Taylor Swift tickets? I have twice. Both times at original ticket prices.
I'm not talking about original ticket prices, but rather the prices that normal people actually pay. According to the article, it's huge because of scalpers. Maybe that isn't true in your experience, but it seems to be true for enough people that they're writing articles complaining about this.