[torstenvl]

It isn't an insult to anyone. I very clearly said "most" and "usually." We also have excellent IT support, done by developers, because we specifically negotiated for it. They are excellent. But we specifically included that in the contract because it is an inarguable, objective fact that most IT help desk support is not staffed with the most skilled people in the tech industry.

Unfortunately, the kind of sacrifice and selflessness you describe is not the norm in our society. As a result, the dynamic I articulated holds for "most"—just like I said.

Your post is deliberately dishonest in its characterization of what I said, and excessively hostile. That kind of behavior is not consistent with the community norms on HN. I urge you to reconsider how you interact with people here.