[bumby]

In theory, I agree that LLMs could perform those jobs.

I may just be less of a techno optimist. If history is any guide, the automation of front-line human interfaces will lead to less good customer service in the name of lowering labor cost as a means of increasing profits. That seems to make things worse for everyone except shareholders. In those cases, we’re not making the customers experience more efficient, we’re making the development of profit more efficient at the cost of customer experience.