[jaygreco]

I don’t know the size or structure of your team, but one thing that has worked for me in addition to other strategies mentioned on this thread (specifically, that oncall is oncall, nothing else) is that you appoint one engineer - typically someone who has a more strategic mindset as the “OE Czar”. They are NOT on call, and ideally not even in the rotation, but rather there for two reasons: to support oncalls when they need longer term support, like burning down a longer running task/investigation or keeping continuity between shifts. The other is identifying and planning (or executing on) processes and systems for fixing issues that continually crop up. Our mandate was 20% of this person’s time spent doing Czar tasks vs scheduled work.