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by cjcenizal 634 days ago
According to The Phoenix Project [0], if you can form a model of how work flows in, through, and out of your team then you can identify its problems, prioritize them in order of criticality, and form plans for addressing them. The story's premise sounds eerily similar to what you're facing.

At the very least it's a fun read!

[0] https://www.amazon.com/Phoenix-Project-DevOps-Helping-Busine...