[uberman]

Is there any modern platform that offers any support any more? From what I can tell, unless you have a personal account manager or the luck of catching the eye of a well meaning employee via a post like that the notion of support simply does not exist any more.

[SomethingNew71]

From my experience actually yes many are if you are a paid subscriber. Free services certainly have slow or non-existent support models. But IMO a service owned by a multi-billion dollar company should at least be responding to their support tickets from paid users within 5 business days.

[solardev]

At smaller companies, definitely! It's the bigger FAANG-like companies (and these days Microsoft and Nvidia) that don't care about customer service.

[pacifika]

Jetbrains has good support.