[shoo]

if this is just a workload vs capacity thing -- where the workload exceeds capacity, is there a way to add some back-pressure to reduce the frequency of on-call issues that your team is faced with?

are you / your team empowered to push back & decline being responsible for certain services that haven't cleared some minimum bar of stability? e.g. "if you want to put it into prod right away, we wont block you deploying it, but you'll be carrying the pager for it"