[consp]

Might be nice to have but its also expensive in a low margin business. Maybe waiters get paid like crap enough for it to not matter in the US but other parts of the world have labour laws to abide to making it the biggest expenditure (and thus the one to save on by cutting out staff and replacing it with an app)

[TeMPOraL]

Low-margin businesses have you order by the counter and then the food is either delivered, or you pick it up yourself.

The app isn't there to improve on this. The app is there to maaaybe cut a little bit of hassle with replacing paper menus, but mostly promises to improve the business analytics site and creates many marketing opportunities, including but not limited to screwing with (er, personalizing) recommendations, creating incentive structures, and better tracking thanks to tricking the user into giving the vendor their phone number and bunch of other data.

And, whatever else on top it is, one thing the app is not is an improvement in convenience or experience to the user.

[austinjp]

This highlights the underpinning problem: wages are so low that people cannot afford to live. Restaurant margins are so low they cannot afford staff.

Why contribute to that system?