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by harshaxnim
641 days ago
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While this is true in broad strokes, I think money fails to capture non quantifiable quality of life improvements. Hacker culture being close to the users could solve them, but being driven by money would definitely hinder that development |
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The thing that keeps you in the door and makes usage grow is the quality of life. Especially in the business world, most software is terrible. If people like using your software, they will tell others about it and they will be more accepting when things inevitably go wrong. The ease of use of our software and the immediate service we provide when customers ask for help are time and again the things they say keep them using our tools. With good support, even a frustrated bug report can turn into a happy experience.