Hacker News new | ask | show | jobs
by aborsy 643 days ago
The post is strange (even if not serious). Like, what do you expect?

If the provider deletes data in this situation, people complain. If the provider hosts data for free, there are people who still complain (even accuse the provider with dark patterns). Perhaps that’s why the focus is becoming enterprise customers.
3 comments
Dylan16807 643 days ago
> Like, what do you expect?

Fewer empty threats. A lot fewer.

link
aborsy 642 days ago
He could delete the files, and will no longer receive these emails.

Dropbox terms of service:

https://www.dropbox.com/terms

indicates:

> If you don’t pay for your Paid Account on time, we reserve the right to suspend it or remove Paid Account features.

I find it odd if you ask me to store 2.5 TB in my computer, don’t bother deleting my reminders, and even post against me.

link
Dylan16807 642 days ago
> He could delete the files, and will no longer receive these emails.

He could, but that would be less funny and he'd have one less backup.

And it's not his job to delete the files that Dropbox already said they'd throw away.

> I find it odd if you ask me to store 2.5 TB in my computer, don’t bother deleting my reminders, and even post against me.

He paid Dropbox exactly as much money as they asked for, as a normal user in good faith. Dropbox chose to make indefinite cold storage part of the normal plan, rather than have a 3/6/12 month cutoff.

If you offered indefinite cold storage for previous customers, and you were sending emails like this, I wouldn't find it odd at all for someone to post against you.

link
illiac786 643 days ago
Pretty sure if they were to delete the files simply, he would complain a lot more.
link
ImPostingOnHN 643 days ago
Who is complaining that their storage provider kept a promise to not delete customer data?
link
crossroadsguy 642 days ago
I expect that if they want to delete that data then they should own up and publicly declare so. Back off from the promise publicly.

Or say that “yeah, we say that from time to time, but we don’t really mean that lol”.

Because converting a customer into a paying customer with the promise of “won’t delete even if you stop paying” is a service promise.

link