I have the impression that their sales/renewal side is kind of nasty.
I have a vanity domain for myself, and someone from their sales started cold-emailing me to sell me some crazy enterprise plan. After several being ignored they sent a real angry one demanding to be forwarded to someone else at my org (which, to be clear, did not exist).
Can't imagine what real companies get from them if just having a domain name was enough to get that.
These are just people that cancelled, no shenanigans. Dropbox doesn't let you add huge amounts, if there's 1TB there is was almost always legitimate data.
I have a vanity domain for myself, and someone from their sales started cold-emailing me to sell me some crazy enterprise plan. After several being ignored they sent a real angry one demanding to be forwarded to someone else at my org (which, to be clear, did not exist).
Can't imagine what real companies get from them if just having a domain name was enough to get that.