[miahi]

Usually, startups are small. That means everybody knows everybody, and the CEO should know everyone. Why didn't she just forward the e-mail to their legal department/person internally, with a simple "thank you, your invoice will be reviewed"? Their response sounds like "Oh, you entered the wrong door, this is reserved for important persons. Go to the servant's door, just outside to the left".

[tptacek]

Because they want to slow the process down to figure out what their response should be. Don't like that? Tough shit. Freelancers get Net-15 or Net-30 payment terms if they're lucky. Clients have weeks to honor invoices.

I am speaking here, by the way, as a representative of the "consultant" camp, not of the "client" camp.