It’ll have to come from Corsair who now owns Elgato. IMHO, they’re a ‘conventional’ company with stock listed on the exchange. If they respond I will be pleasantly surprised.
Buy one share of their stock, then call investor relations and ask them why a hobbyist was able to fix the LED bug that their support claimed didn't exist while their whole expensive engineering team was not.
>while their whole expensive engineering team was not
Question is maybe not if they could, but if they were allowed to. If the project is already out of development and a bug is detected, sometimes there's only a barebones team left that barely gets the time to do basic maintenance.