[Beretta_Vexee]

This happens all the time, usually the service provider blocks the account, denies any error and refuses to reopen it, citing its terms of use (which provide for unmotivated account closure).

The idea is that losing a user costs infinitely less than legal fees, so when in doubt they pull the plug. I had direct confirmation from a gafam employee

There are many stories of paediatricians, healthcare professionals or parents wrongfully accused of paedophilia. They never got their accounts back.

I advised an association to buy a domain name and a paid email service and not to rely on Gmail. They didn't listen to me, and two years later Google cut off the account for sending spam or some other similar reason. They lost all contact emails with their suppliers, their accounting, invoices, etc. ...

Don't expect anything from the customer service of a free service. You are the product, not the customer. They will throw you out like rotten fruit at the slightest problem.