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by 3ln00b
637 days ago
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Already happened with me, my Amazon account is essentially locked. I changed my phone number and don't have access to my old number anymore and the existing number is apparently associated with some other Amazon account so they can't do anything about it. I stopped using Amazon altogether, I just request my brother to order stuff I want. |
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Then after some update to the "Amazon Family Parents Centre" App, they moved all parental access control off the device itself, and onto an "app" or "website". Not only that, but they blocked access to this website to anyone not in the USA region. So now, it's impossible to make any parental changes to these devices for the kids' accounts. They essentially bricked my two, and who knows how many hundreds of thousands of Amazon Kids tablets, for anyone not blessed to have any means of setting an American address into your Amazon account.
The support people knew about this problem, were very helpful and did their darnedest to help me bypass this restriction within the realm of what they're allowed to do and say. But the end-result was basically: You need a US-based address, or phone number and to change your billing address to this USA region. I kindly told them to give feedback on their ticket/system/team-lead/whatever, and then gave up. Devices are useless now, and next purchase will be for something way more open or, at the very least, not subject to stupid region-locking rules that I thought we moved away from 15 years ago.