[ghomem]

Also "scalability" is multi dimensional. I've seen, in the same company, infinite scalability in one downstream system whereas the upstream system it depended on was manually feed by fragile human-driven processes because there was not time to fix it. And at the same type the daily ops were "brain frying" because the processes were not automated and not streamlined and the documentation was ambiguous.

So, you had technical scalability in one system but if the customer base grew quickly every other bottleneck would be revealed.

There is more to business operations than technology, it seems.