[apl]

  > No. All contributions aren't equal. It takes someone
  > special to write HipHop to compile PHP into C++.
  > Engineers can (and do) do customer service in a pinch,
  > customer service reps can't do engineering.

The sheer hubris on display here makes me gag.

[temphn]

Is this statement true or false: Engineers can do customer service, but customer service reps can't do engineering.

You don't have to point this out as an engineer unless dealing with someone who doesn't realize how relatively incapable they are, like Losse.