On the software side they have been pretty great with support IMO, e.g. by adding 120Hz to the Quest 2 quite some time after release and opening up the Oculus GO, after they discontinued it. Maybe not valve-level but definitely much more than I expected from meta, and their hardware was a third of the price of valve's, despite having an actual APU in them!
I don't believe I am wrong. Try to find a controller for the Rift or Rift S.
You may now want to argue that these devices are older. That is true, you mostly need replacement parts for older devices.
And software support? I do remember where Facebook forced me to make an account or the hardware would be unusable.
For me that was the argument to never buy hardware from Facebook again. Sure, it was Oculus at the time and even if technically the Rift and Rift S were solid products, I would thoroughly recommend to not become a private customer of Facebook for now. Maybe things have improved, because they certainly should.
You may now want to argue that these devices are older. That is true, you mostly need replacement parts for older devices.
And software support? I do remember where Facebook forced me to make an account or the hardware would be unusable.
For me that was the argument to never buy hardware from Facebook again. Sure, it was Oculus at the time and even if technically the Rift and Rift S were solid products, I would thoroughly recommend to not become a private customer of Facebook for now. Maybe things have improved, because they certainly should.