Back in the day, the absolute best way (besides a personal contact) to get support for Stripe was via #stripe on Freenode where bunch of the devs hanged out.
If anyone who answered there is here, thank you for that unofficial but speediest support channel!
That's like the "old place" and then everyone moved to discord.
Well, discord is where the developers go (including the cloudflare 1s).
> Seems like a crazy way to approach things
In a way, you might get a faster/better response there than enterprise support!