[dynamichype]

While I don't think it's to the same degree, I do think that "fix it" is at least in the same category of "things that turn people off OS" as RTFM.

There are different level/kinds/what-have-you of users/coders. There are wizards who write operating systems, grey-beards who write API's, application developers, scripters, and application users. It's perfectly valid for one kind of person to complain to another with no hope of fixing the issue themselves.

I work on open-source middleware both for a living and for fun and I welcome complaints about particular use-cases just as much (if not more than) patches. Cultural silos do exist between the different kinds/levels of coders and these kinds of heated conversations are needed. I can't even count how many times I've received a complaint from an app developer that ended up being a valid use-case that I had not foreseen. In fact, most of the time fixes for these issues are easy on my end. These complaints are helping me expand the user-base and utility of my code. In cases where the fix is not simple, it means there is a deeper architectural issue that I need to put on the road map. Even if they hurt my pride occasionally, these users are helping me and are contributing.