Landlords have a financial incentive to dehumanize their tenants. Every repair or improvement they make directly affects their take.
This is probably the #1 reason I haven’t bought a second house or investment property, despite it being the easiest way for me to kickstart some passive income. 20 years of renting has really embedded some class warfare into my psyche.
Logically thinking: if you are a landlord, most of your interactions with tenants aren't with easy tenants who pay on time and don't make unreasonable demands.
A stupid landlord might not realize that easy tenants are worth gathering.