[fovc]

Never found so many choice quotes in one article...

> Susie Thomas, a clerk for Lee County’s superior court, estimates it now takes her 10 times as many clicks to complete her case indexing. She was buried in scanning paper dockets for Odyssey’s online database until May 2024 and sorely misses the old DOS program. “It was a lot simpler and easier,” she says.

> A Tyler spokesperson says that ... its definition of “defect” is “not a ‘bug’ in the software, but something that didn’t work as anticipated.”

> Errors in the company’s apps have allegedly contributed to people getting stuck in prison for weeks longer than was ordered, or having incorrect verdicts entered on their records. Yet its products remain ubiquitous, in part because it has few serious competitors in the judicial space.