[kweks]

I appear to be in the minority where the RM2 is a perfect fit for my needs - but I can confirm that their support is aggressively anti-customer, and also non-compliant with EU consumer laws.

My device broke in warranty (< 1 year). Customer support refused replacements, finally offering a 2nd-hand / refurbished replacement (illegal according to EU law).

Despite my attempts at polite out-reach to individuals at the company, including C-level, everything was ignored until a lawyer friend sent a formal letter - and suddenly everything was magically resolved the next day.

It's such an expensive device, and each press-release makes it more and more cultish - I couldn't recommend buying this - I'll wait for a competitor to do a better job.

[tr3ntg]

They even acted unhelpful in a bug report I tried to submit. I provided ample detail, and they continued to request other things that didn’t seem relevant. I supplied all version numbers, my account info, versions of my devices (iOS and Rm2), a screen recording, and I think it never got fully filed since I didn’t keep responding to them?

The bug was critical imo. The app wasn’t saving my work, and then would crash.

It’s supposed to be “like paper” plus sync. But it’s not like paper, and sync is unreliable. So, I use for an extremely narrow set of functions now. That is, editing my writing.

[selykg]

Ugh, that sucks. I had hoped my experience was a one off situation but I've heard from others over the past few years that they have had the same type of problem.