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by true_religion 5104 days ago
> It is really uncool how quickly other startups are to snipe at each other.

You abandoned your paying B2B clients, and left them holding the ball with annoyed customers and damaged cash flow. Isn't it unfair then to complain that they are badmouthing you?

Out of professionalism (if not contractual obligation), this situation should have been better handled. Finance is all about trust in questions such as: will they pay me? can my customers have faith in them? what happens if there's a problem?

To be fair, FeeFighters isn't the worst transitional incidident in recent history (AlertPay's was much worse), and hasn't harmed the most people (ePassporte and iBill before it were terrible).

I'm not one of your clients, and before this fiasco I had quite a bit of respect for FeeFighters, but in the future I'll find myself vary wary about using any financial product you create or invest in.

1 comments

Reminds me when a bunch of Minnesota nurses walked-out on their patients in protest of conflict with their union negotiations claiming "We're doing this for our patients, because we are understaffed and the hospitals need to staff more but are unwilling." Complete BS. You care soooo much about your patients (customers) that you walk out on them... not cool [and highly hypocritical].
This is nothing of the sort.

I would feel genuine sympathy for FeeFighters if they were shutting down their program because it didn't pay well---bankruptcy, and the need to feed your family are reasonable obstructions to delivering an orderly shut down.

However that's not the case. They got acquired, and on the eve of their pay day they decide to begin ignoring the very customers responsible for their valuation.