[magicalhippo]

To be fair, many of them do seem to operate on the "op sees, op does" level.

Just last week, we had some mails escalating, client had "issues" with their on-prem install of our software, which ran on a dedicated VM.

I read the mail thread and turned out the database service "used a lot of memory", and they'd tried rebooting the server several times but it just kept using a lot of memory. So now they had escalated because they couldn't figure out how to "fix" this issue.

Of course, this was not an issue. The database is designed to use all available memory by default, and this was a dedicated VM so it didn't affect other services.

I've seen many such and other instances over the years. While there are certainly awesome ops people out there, which is always a pleasure to interact with, a significant amount are at a much more basic level.