[justinclift]

> but im not sure how they could have handled this better.

Immediately alert the relevant oversight body, and notify the players about the problem when issuing the refunds. Providing adequate detail in both cases.

At least, that sounds like the right approach to me though I'm just guessing. :)

[pookybear223]

yes, the lack of transparency seems to me to be the largest problem. i think their lack of transparency is a cover up in this case!