[rrr_oh_man]

Feedback for the feeback to the feedback:

When talking to a specific customer, in my experience, it's better to not use phrases like "we know that many companies JUST LIKE YOU do X and Y". That seems unpersonal and frankly, a bit like a smartass.

Better:

- Reply directly to their concerns and questions without any fluff.

- Ask the customer about their problems, wants, and needs. Maximize your understanding of their problem space.

- And: Throw out the jargon. [0] It sucks.

[0] "provide a unified platform that developers can trust to provide native isolation"

[dchu17]

Thanks for the criticism!

We still definitely need to work on our language to best communicate this; we'll work on keeping it more concise and straightforward to best highlight what we offer.

[rrr_oh_man]

> We still definitely need to work on our language to best communicate this; we'll work on keeping it more concise and straightforward to best highlight what we offer.

That sounds like an AT&T customer service chatbot.

Do you speak like this to other people, in day-to-day life?