[gouranga]

Not at all - they know shit. Unfortunately "enterprise software companies" hire the lowest bidder in the lowest bidding country and they hire the lowest bidding staff.

This is especially true of Microsoft who I've had the pleasure of dealing with their highest level of Gold Partner support with respect to an IE9 bug that broke ClickOnce entirely.

Basically: absolutely fucking useless, blame the client, wriggle out of having to do anything.

That was until they met me. 35 phone calls (I shit you not), 3 heated arguments, spread bad press all over stackoverflow and MS connect, blog whinge and finally a half arsed registry fix that we had to deploy across 2000 disparate clients!

6 fucking months it took and we're a MS Gold Partner. It cost us more than our subscription cost in bad rep, time and support costs.