I think big, life-encompassing platforms like Google especially need this kind of regulation. Getting unceremoniously shut out from Google is no minor thing and, by all the accounts I've read, getting someone on their end to talk to you when it happens is nigh impossible unless you have a large social media presence.
Or you know someone inside who can escalate the review to an actual person. Who then says "Ooops, don't know how that happened" and restores your account.
Especially when you're dealing with real property, which is governed by municipal agencies. Revoke their immunity from small claims court (or all claims, i.e. say arbitration doesn't apply if the dispute has to do with real property in a physical place). If you get ripped off by Airbnb sue them in whatever location the property was in for the amount you are due, plus treble damages.