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by masspro 656 days ago
Purism also had/has this AweSIM cellular plan offering. Shortly after I signed up (a couple years ago), their backbone provider went bankrupt or dropped them or something; don’t remember. The outage lasted months, and during that whole time they kept charging the monthly fees! I sent a pointed message to support and they said “oh, well we promise we were always planning on refunding these charges later.” They offered to refund me individually because I’d called them out.