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by dylan604
655 days ago
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It's almost like you have to become an unboxing content creator for every single order you ever make regardless of where it was purchased. I purchased something from Home Depot that was clearly a return based on the type of tape used to reseal the box and even more obvious once opened to discover the missing contents. Luckily for me, there's a human available on their phone line, and they very quickly helped me to a very satisfactory resolution. So at least that happened. |
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Had this exact thing happen... with a septic pump [gross!].
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About one year ago, after terrible customer service from a major UPS vendor, I decided that I was now only ever purchasing backup batteries from CostCo: their "lifetime satisfaction warranty" means I don't have to deal with OEM return processes (IMHO) designed to prevent claims submissions (e.g. return shipping fees; questions designed to invalidate your warranty).