[mikhailt]

I don't know if you're outside of US that's done differently but in US, it's not called "deaf relay", it's just relay services.

The relay service is not for deaf people, it's also for people with speech issues, deafblind, blind, and so on.

> transcriptionists.

Also, not as such in US. It's interpreter (usually for ASL/video call) or operator. Relay service relays messages in two ways; voice the message from the end user and then type from voice to the end user.

AI has to be absolutely perfect to replace humans for these relay calls because as you said, when it comes to medical situations, or legal issues; who would be at fault for miscommunication that led to some issues?

In US, you must also verify your identity to the relay service as federal regulations has step up the identity requirements recently. I had to do a video call with VRS to show my state ID that I'm in the state and registered with the state's relay services.

[TeMPOraL]

(I'm not from US)

I do appreciate GP using the term "deaf relay", as this confirmed my understanding of the StackExchange post. The term "relay" is so broad that, without context, I'd assume "relay service" in telecom is whatever relays your call across vendor/state/national service borders, or something.