[naniwaduni]

> If we did a cap feature, enabling it would involve disabling parts of our platform.

What I'm saying is that capping billing is not the same thing as shutting down parts of the platform. You're redirecting complaints about the latter by focusing on the difficulty of doing the latter in real time, which is granted but gross overkill.

The former is something that is not only doable, but something that already happens regularly in an informal capacity and nobody believes you don't have the data to price it.

[donavanm]

Ok, so you think unintended usage should be costed out by the provider. Sure, T&S and support definitely have a handle on the topic. Now what? Because _today_ it’s already baked in to the P&L and pricing. You want the provider to give it to you as a line item that you dont control? Or to do actuarial evaluation of your footgun propensity to charge you more or less? Why? Im totally missing what solution your suggesting, the problem it solves, and why the provider _and revenue generating customers_ care.