[Ferret7446]

Google has always been about automation and cost cutting. They started as a web search engine running on cheap consumer hardware in a garage, with software patching over the reliability/performance problems of such a setup.

You need humans for good CS, and humans are both non-automatable and expensive. Google does have some humans in CS (I think), but they try to automate as much of it as possible, hence the prevalence of boilerplate responses from them.