[Kirth]

Really, a tool where 42% of incident responses the on call engineers are greeted by a pointer that likely lets them resolve the incident almost immediately and move on, rather than spending potentially hours figuring out which component it is they need to address and how, isn't impressive to you?

[chaoz__]

It depends on whether it's generating 58% of answers that lead on-call engineers down the wrong path. Honestly, it's more of a question -- I did not read the article deeply.