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by loa_in_
660 days ago
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Automatic closing tickets is a solution looking for a problem. Humans should close tickets when they're resolved or no resolution is anticipated or planned. Putting an arbitrary number of days on it with a one way trip to the [closed] tag is like following a broken clock because it's right twice a day. |
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This is the real problem an automated close addresses. They are are afraid to tell their customers this.