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by reilly3000
662 days ago
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That is exactly what is happening at my employer, and it’s been really effective for trivial support, especially when it’s empowered to make meaningful changes on the customer’s behalf. It’s got large swaths of the whole UX in chat, with an authenticated session. You could see it being better a better experience than clicking around anyhow. It does a great job at search too. Lots of room to improve but it’s hitting its targets for reducing human support time and as a sales tool. |
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