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by duxup 665 days ago
I really wish there was a reliable way to ask people.

"I need your engagement level to be set to 10 for this communication. It's ok if you can't do that, but then just say you can't do that. I'm already set to 10 and rando guesswork / tidbits are only going to cause problems."

Even just "nope can't do it" responses would save me time.

I just got off a critical call with folks pulling stuff out of their ... and it was a nightmare / complete waste of my time.

2 comments

I think that's unreasonable to ask for just about anyone. The only time that's going to work is if you're helping them with an issue that's critical to them. Otherwise you are never going to get their full attention, it even close.

Much easier and safer is to drill into your own head that your own engagement level may be at 10, but the other person's is probably going to be more like 2. And that's fine.

I don't think it is unreasonable, if they can't for whatever reason their answer is "I can't." that's 100% fine.

I'm not asking them to be at 10, I'm asking they not engage unless they are.

> I think that's unreasonable to ask for just about anyone.

Notice your parent doesn't say "you must be at 10," but rather "let me know if you can't be at 10." I think that's perfectly reasonable, as long as you're willing to accept almost always getting "no."

> Much easier and safer is to drill into your own head that your own engagement level may be at 10, but the other person's is probably going to be more like 2. And that's fine.

But sometimes that's not fine! For example, if you're giving a list of instructions for some safety-critical procedure, it's not fine to find out later that the nodding "uh-huh, uh-huh" actually meant "I'll do what I remember and what sounds easy," and it's much better to do nothing than to proceed with partial information.

You need to be able to send a form to people with required fields.