[0cf8612b2e1e]

Then you get situations like this one where the AI invented a non existent policy (which the airline did not want to honor)

https://arstechnica.com/tech-policy/2024/02/air-canada-must-...

[shawnz]

There's a non-zero chance that real humans working as customer service agents will invent facts, too (whether to try and be helpful about something they're not completely sure, or just to get a problematic customer to leave them alone)

[0cf8612b2e1e]

Humans get things wrong, but are less likely to generate novel facts.