[lbotos]

uh, I beg to differ. I felt like an autocomplete with a knowledge base and "direct links to the right email forms" would have been faster than the fake chat interface that the "bot" uses.

(Also, if you own a home in NY and use lemondade -- do know that they don't cover cast iron piping (extremely popular in NYC). I found that out at renewal...)

[kukkeliskuu]

I am implementing a support system for my side project, which combines the knowledge base (FAQ) with the chatbot. You can access all the answers by browsing the FAQs. If you want to contact me, you first talk to the chatbot, which has been prompted to only answer based on what the FAQ says. If it cannot answer based on that, it will make sure all the details and problem description is there, and then forward the ticket to me. In other words, chatbot is the first line of support.

[nick3443]

Cast iron water supply piping, cast iron gas supply piping, or cast iron drain/waste/vent?

[lbotos]

the AI bot asked "cast iron plumbing" IIRC. Which in NYC -- Cast iron DWV is prominent, can't speak to the others.