[berkes]

Maybe not.

But there are many ways in which AI can improve or help support. So even if "AI chat support" turns out to not work, AI can still be very helpful in automating support.

Like detecting duplicates, preparing standard answers, grouping similar requests, assigning messages to priorities and/or people and so on.

[lupire]

That's not what "AI" means now. "AI" now means LLM babble

[berkes]

Even LLMs can do many of what I mention. Categorizing, grouping, assigning prios etc. maybe not as good as dedicated AI trained for this purpose only (I guess many could be "simple" bayesian filters even) but good enough and readily available.