[JohnMakin]

I have a similar mantra - "if you don't know why a fix worked, you may not have fixed it."

I'm willing to throw shit at the wall early in the triaging process, but only when they are low-impact and "simple" things. stuff like -

have we tried clearing cache?

have we checked DNS resolver for errors?

have we restarted the server?

etc. I try to find the "dumb" problems before jumping to some wild fix. In one of the worst outages of my career, a team I was working for tried to do a full database restore, which had never been done in production, based on a guess. At 3am on a saturday. I push back really hard at stuff like that.

[a_e_k]

That mantra reminds me of "Any problem that goes away by itself can just as easily come back by itself."